For sanitation reasons, we cannot process returns or exchanges.

For refunds or replacements, please email hello@neptuneave.co with your order number, email address used to purchase, and reason for request.

- We do not assume responsibility for orders delivered to an inaccurate address provided by the sender. Prior to placing an order, please verify your shipping address carefully. The customer is accountable for providing precise shipping information and will be responsible for any fees incurred if orders are returned to us due to inaccurate delivery details.

- Once an order has been placed, including subscriptions, we are unable to cancel or make changes to the order contents, shipping address, payment method, or shipping method. Orders are promptly dispatched to our distribution center for fulfillment and cannot be altered thereafter.

At the moment, we ship anywhere within the contiguous USA.

If your product arrives damaged, email hello@neptuneave.co along with your reason for request for a replacement or refund. All requests must be made within 30 days of purchase.

Once an order has been placed, including subscriptions, we are unable to cancel or make changes to the order contents, shipping address, payment method, or shipping method. Orders are promptly dispatched to our distribution center for fulfillment and cannot be altered thereafter.

Unfortunately, we cannot assume responsibility for orders delivered to an inaccurate address provided by the sender. Prior to placing an order, please verify your shipping address carefully. The customer is accountable for providing precise shipping information and will be responsible for any fees incurred if orders are returned to us due to inaccurate delivery details.